Appauling Cell C phone repair

<p>I took my LG G4 phone to the Cell C Rosebank branch for repairs at the begining of October this year. My LG G4 has a software issue as per confirmation I got from the LG customer service. I was told to take it to my service provider where I bought the phone and that is exactly what I did. I was assisted by sales person named Omolemo during my first visit to the store and he just lacked to communicate with me. He took in my phone and explained to me that i will get feedback within a week. 2 weeks passed by without any feedback from Cell C repairs or himself, so i went to the store again to enquire about the status of my phone repair and only then he gave me a form to fill and submitted my phone for repairs which he was supposed to have done 2 weeks ago. After another 2 weeks again i went to the store as i had not received any feedback AGAIN so I asked to speak to the manager Chanate' for clarifications on the matter as it seemed like Omolemo didn't take the phone for repairs or even bother to do a follow up. During the consultation with Chanete' as I was not interested to deal with Omolemo again, she informed me that the phone has been taken to LG for repairs as it's the software problem but initially after the first 2 weeks i was supposed to have received an sms from Cell C notifying me about the problem with the phone and what steps will be taken by Cell C on my behalf or if there are any fees i need to pay, but all this didnt happen at all. My phone was taken to LG and I didnt know about that but only when Chanate' did a follow up on my job number and i am still waiting for feedback till today, Cell C doesnt call me or even send an sms to keep me updated, im the one who does all the calling to the branch and I'm practically fedup with their incompetence. Today i called Cell C at Rosebank and spoke to Chanate' and practically since the morning around 10am, 4 and a half hours later and there is no solid feedback except for 'they have not gotten back to me'. I am fed up with the excuses and no solid feedback. Its been 2 months without a phone and if u dare to pay late Cell C all of a sudden can send you sms's and call you but cannot provide an efficient service. </p>