1 reviews | Active since Sept 2016

14 Sept 2016, 11:06

Appauling Cell C Customer service

<p>My wife had recently been intouch with Cell c to upgrade her wifi contract and its been such a mission to get the wifi sim card verified , a lady called about three days after we received the device to setiup and ask security questions , she was extremely rude in that she insisted that the questions where incorrect and litteraly dopped the calll without hearing us out and brushing us off to go to a store instead. All we require is the number to be validated accordinly ********** 778 so we may continue doing business.</p> <p> </p> <p> </p>

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Replies (2)
Cell C
Cell C's reply14 Sept 2016, 11:30
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply15 Sept 2016, 09:30
Official

Danielle has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN