APPALLING/FRUSTRATING/DISGRACEFUL/DISMISSIVE SERVICE FROM CELL C

10 May 2019 Kind Attention: The CEO From: M I H Khan Contact Number: ********** 264 Urgent Assistance/Emergency Assistance/Intervention Required Re: Mobile Number: ********** 112 Please consider the following: On 26 February 2019, my cell phone was ****** in a mugging. I immediately called Cell C Customer Care and asked for the sim card to be suspended and ordered an upgrade. This was promised to me by the operator within three working days which should have been by 4 March2019 at the last. However, today, 10 May 2019, three months later, I have not as yet received my order nor has there been any intimation from Cell C. I drove the 90-minute journey to the nearest Cell C franchise in Ladysmith and called the customer care line from there but to no avail and the franchise were helpless to assist me. Repeated calls to the franchise elicited nothing as the problem is purported to be with head office. However, I received a call from the franchise with a request for my presenting myself at the franchise where I had to call Gaby at the customer centre to verify the 5-point security check. This I did yesterday despite it being the most awkward of times with my being in a state of fasting. Having passed the security check, the customer care line then informed me that they were unable to assist me in any way!!!!!!! Sir, I am now livid and disenchanted with the service that cell c has been affording me. My job depends heavily on my cell phone and that particular number. This dismissive treatment of a loyal customer is unacceptable and deserves intervention and compensation. I have been paying my subscription for the past three months for NO service!!! Sir, I implore you to restore my faith in Cell C or if this cannot be rectified, to cancel my contract without any penalties. This, because I have no choice and am helpless like the franchise in Ladysmith. Please, may I receive some corrective feedback immediately to alleviate my frustration and my spending any further money getting to the franchise to no avail.

All this may be verified through your telephone records!

Thanking you on anticipation.

Yours in desperation

M I H Khan