Appalling / Shocking Customer treatment

Good day,

I would like to voice my displeasure and disappointment in the way your company treats customers.

Last year I bought 200Gig****idlands Mall Cell C) data for my perusal. I encountered network problems when I tried to use said data wherein I contacted your customer centre on several occasions. A technician was sent to my area and he concluded that there was a problem. I was advised to get a refund as the problems were interfering with my use of the product and it was going to take time to resolve them.t

But when I went to Cell C Midlands Mall they refused to do a refund and I was sent from pillar to post with different excuses (ranging from them telling me that the network issues will be resolved so I should wait, or that this is a mobile product so I can use it anywhere or that I should find someone I can sell it too). I also try to communicate with the shop via emails and my emails were ignored/unanswered.

I hereby wish to know if this is a way you treat all your customers, do you only want to take money from them and not resolve issues there may have as this is the impression that was I left with from the encounter. I am disappointed and appalled by the way your representatives handled my case.

I have written an email escalations and I have not received a response more than 7 days later.

It seems Cell C don't want resolve issues with customers, all your represantatives just bury their heads in the sand and hope that the customer will eventually tier dealing with you and just go away.

Unsatisfied/Unhappy customer.