Appalling service from CFiber

I have not been contacted by anyone from your so called "social media team" I had literally had do the the configuration myself, I am not a technician there's no other provider that has given such trouble with activation. I am terribly disappointed with the level on service and turn around time it's been almost a full week trying to connect to the internet and I keep being told it's been escalated but still zero connection. I'm at my whit's end with this. If this is not resolved by 5pm today I'm moving to another service provider immediately.

Please follow up on the Ticket number CF199461 initially the TAT was six weeks and not even that has been upholder so I would say 24hours is long past on this issue.

I with to cancel my service with you with immediate effect. I can no longer wait on a resolution to this issue that's been pending since 8th July 2021. I have also never been contacted by the social Media team as previously stated. If anything I've been the one doing all the phoning. I am grateful to the consultants that have tried to resolve my issue but as on organisation I am very disappointed in the service I've received. My first installation with you was amazing the sales consultant had me set up in 2 days but this move order has been nothing but a nightmare first I was told 6 weeks now I'm told an additional 30 days for activation. This is very bad turn around time and service as I keep getting different information from your staff.