Appalling Service From Cell C Fibre

I'm up to my wits end with Cell C. The level of service is appalling. Last week Thursday, I placed an order for Cell C fibre, through Vumatel, to be installed in the new unit that we were moving into and I highlighted that the issue was urgent. We had an emergency move and we had to make sure that we remained online. I explained that I use the fibre for my studies and that my husband uses it for work.

I gave Vumatel a call in order to escalate the issue and I was informed that Cell C hasn't accepted the order on their side, ref number CF052119. After a lot of back and forth calls, I was told that they are working on the issue. I reached out to Cell C on twitter and they had an agent call me and set up a meeting, assuring me that he's doing his best to set up an installation date and that the order has been accepted. I believed him but it turned out to be a lie. Now he won't even answer my calls and Truecaller shows that he has muted my calls.

I called Cell C support directly and I was informed that the order still hasn't been accepted. I placed a new order online, order number o ********** 55 and this is the only order that's appearing on my account but it still hasn't been accepted by Cell C.

So basically, I am now struggling with my studies and my husband and I are losing income while Cell C is giving us the run around. Could Cell C please accept my order or refund me my money so that I can find another service provider.

I can't keep doing this.