1 reviews | Active since Jun 2017

11 Oct 2021, 14:30

APPALLING SERVICE FROM CELL C

Item: Cell C
Rating: 1
Author: Melita M

I received the below threatening letter that my services will be disconnected with immediate effect, Cell C had a technical problem they debited and credited my account 3 times in one month (July) then the next month my debit order date was changed without my knowledge and no funds were received from my bank, now the same Cell C has now disconnected my services despite of my reply on the email they sent,

I acknowledge of the debt however Cell C must also take responsibility that this problem was caused by them, i had to pay bank charges which they caused by the debits and credits they did in one month.

I called today and spoke to the the customer agent named Moeketsi who helped me to make payment arrangements and said the services would be reconnected in 2hours, i expect my services to be reconnected with immediate effect as they were not supposed to be disconnected in the first place. CELL C caused my account to be in arrears and now I'm suffering in the hands of the same CELL C.

CELL C PLEASE RESPECT YOUR CUSTOMERS AND TREAT THEM WITH DIGNITY. There is an extra content charge of R39.88 on my router contract can this be cancelled with immediate effect what content is this on data contract. Dear Cell C Customer

Cell C account number: ***

Your payment for R 1 219.74 has not been received. Your Cell C Services will be disconnected with immediate effect if no payment is received.

How to pay your account: • Direct Deposit/Electronic Funds Transfer using the banking details below: Bank: Nedbank Branch Code: 196005 Account Name: Cell C SP Account Number: *** ***

• Switch to Debit Order Direct Deposit/Electronic Funds Transfer If you are not already a debit order client you can switch to debit order by contacting Customer Care on ***. Alternatively you can email ***

• EasyPay Use the EasyPay number reflecting on your Cell C statement at a retailer to pay your account.

To arrange for a payment plan on your account, contact our call centre on 084135

Kind regards Cell C Collections

Helpful (0)

Replies (11)

Melita M's updateReviewer Update

11 Oct 2021, 16:02

hi

WOW did you even take time to read my email, and check my profile because if you had you would have seen that i called in and spoke to you customer care agent by the name of Moeketsi to make arrange, please don't treat me like an idiot take time to understand and resolve my query don't just reply with no understanding of my email firstly i know my account is on arrears but what caused it, and even though CELL C caused it i acknowledged and made arrangements.

ALL IM REQUESTING IS FOR CELL TO ALSO TAKE RESPONSIBILTY BY FIRSTLY RECONNECTING MY SERVICES AND DEBIT ON THE DATE I MADE AN ARANGEMENT ON.

Melita M's update11 Oct 2021, 16:02

Reviewer Update

Melita M's updateReviewer Update

11 Oct 2021, 16:05

CLARLY CELL DOES NOT TAKE THEIR CUSTOMERS SERIOSLY, WHAT KIND OF AN ANSWER IS THAT.

Melita M's update11 Oct 2021, 16:05

Reviewer Update

CLARLY CELL DOES NOT TAKE THEIR CUSTOMERS SERIOSLY, WHAT KIND OF AN ANSWER IS THAT.

Cell C's replyOfficial

11 Oct 2021, 16:39

Were you provided with a reference number that we can follow up on?

^MP

Cell C's reply11 Oct 2021, 16:39

Official

Were you provided with a reference number that we can follow up on?

^MP

Melita M's updateReviewer Update

12 Oct 2021, 12:20

No the Moeketsi just told me that my reference is my ID NO, and my services are still disconnected.

Melita M's update12 Oct 2021, 12:20

Reviewer Update

No the Moeketsi just told me that my reference is my ID NO, and my services are still disconnected.

Melita M's updateReviewer Update

12 Oct 2021, 13:02

but why am i suffering when you caused my account to be in arrears i have made an arrangement to pay on the 25th

Melita M's update12 Oct 2021, 13:02

Reviewer Update

but why am i suffering when you caused my account to be in arrears i have made an arrangement to pay on the 25th

Melita M's updateReviewer Update

12 Oct 2021, 13:03

and now you have blocked my account i cant even call customer care, i have really suffered in the hands of CELL C

Melita M's update12 Oct 2021, 13:03

Reviewer Update

and now you have blocked my account i cant even call customer care, i have really suffered in the hands of CELL C

Melita M's updateReviewer Update

12 Oct 2021, 13:07

you had a technical problem debited and reversed funds in my account and your customer agent confirmed this but now you're telling me that you can reconnect me, while you caused bank charges debited and credited my account without my consent now that my account is overdue, that's the respond I'm getting, please cancel my contracts with immediate effect i cannot suffer like this, i will look for alternate ways to be connected, im now tired of all this

Melita M's update12 Oct 2021, 13:07

Reviewer Update

Melita M's updateReviewer Update

12 Oct 2021, 13:43

Kindly provide me with the email for cancellation of contracts as i cannot reach you customer care, i cannot afford to have my service disconnected because i do not have funds now to pay the overdue amount which was caused by CELL C negligence and lack of service, and CELL C has refused to accept my arrangement to pay the overdue on the 25th.

Please CANCEL BOTH MY CONTRACTS WITH IMMEDIATE EFFECT.

I need to be connected fortunately for me there are other service providers that can assist.

Melita M's update12 Oct 2021, 13:43

Reviewer Update

Melita M's updateReviewer Update

12 Oct 2021, 14:24

That's Cell C's problem if they were able to do as they please on bank account and cause the account to be in arrears, they will also see how they get the arrears they caused.

any costs incurred after i have sent my cancellation email will be paid by cell c.

Melita M's update12 Oct 2021, 14:24

Reviewer Update

Melita M's updateReviewer Update

12 Oct 2021, 15:34

MXIM, for what now, i had already made an arrangement for a debit order on the 25th and my only request was my services to be reconnected, as i did not cause this and you refused.

Melita M's update12 Oct 2021, 15:34

Reviewer Update

MXIM, for what now, i had already made an arrangement for a debit order on the 25th and my only request was my services to be reconnected, as i did not cause this and you refused.

Melita M's updateReviewer Update

12 Oct 2021, 16:43

i have sent my email as per below, to the email supp**** to me above, i expect my contacts to be cancelled, i will not be liable for any costs incured as of today.

image.png 178.1 KB

Melita M's update12 Oct 2021, 16:43

Reviewer Update

i have sent my email as per below, to the email supp**** to me above, i expect my contacts to be cancelled, i will not be liable for any costs incured as of today.

image.png 178.1 KB