1 reviews | Active since Nov 2016

01 Nov 2016, 13:56

Appalling service from call centre

<p>I had called in to cancel my contract because of dissatisfaction with Cell C as a whole. Got put through to call centre agent who was not helpful and rather ended up shouting at me and giving me attitude. I am even more convinced about the bad service from cell c as network and the staff it employs.</p> <p> </p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply01 Nov 2016, 14:12
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.

One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply02 Nov 2016, 09:28
Official

Skhumbuzo has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,