Appalling service

Hi, i have had the worst experience thus far my account had a ********** activity and my card was stopped due to that think in Feb 2020 so debit orders for my contract couldn't go through however i still maintained payments manually so and i had explained what happened after the bank finished the investigation i still opted to keep the same account just different so they cell c can debit. Every the 20th they do not which i understand due to feb when my card has been stopped then i pay manually but still i informed them to send an authorization of debit to my bank after the new card was issued , to my surprise my credit line is no more and my account has been handed to their legal department which is currently not operating.