APPALLING SERVICE AT CELL C

Good Day at Cell and FAIS ombudsman

I am writing this email to report the unfair treatment I have received at cell c trying to get a paid up letter for my contract.

I paid up my contract in March after the contract was cancelled in February.

The first consultant that assisted me said there is no need for a paidup letter as I paid my contract in full on time and he proceeded to escalate to the collections department.

Please see attached first email form the contract department stating a paid up letter cannot be issued as there is a balance of R70 , I then made a payment proof of payment attached.

I received an email confirming receipt and that I will receive my paid up letter.

In the month of MAy I received a new statement from cell c noting a new balance of R200 , I called CustomerCare immediately and the consultant advised me to ignore the email as she does not see such a balance.

Today I received a credit report showing that I am in arrears with my cell c account with a balance of R720 , I called the cell c department and im getting the same run around I have been getting from February trying to this matter settled.

This is so unfair as I do not owe Cell c these amounts requested from me, affecting my credit and my whole livelihood.

This is so frustrating as everyone I am speaking to is giving me a different story and a different balance, Like I have money to waste on whatever cell c decides I owe.

Please issue me with my paid up letter and stop playing with my credit.