Appalling Service at Cell C

Good Afternoon

At around 12h30 09/04/2021 I went to a Cell C store ( Newtown Junction) for assistance with a sim swap because my sim card had crashed. When I arrived I went to the first consultant who was Dikeledi Maesela. She was not wearing a name tag I got her name from my slip. I greeted proceeded to explain my reasons for being there. I asked her why the sim cards keep crashing she said rudely she doesn’t know and continued attending to her cellphone and her computer. While I was shocked I asked her to ask someone who knows and tell me because this is more than 6 times in a year I had my sim card crashing. She then told me it happens to everyone and they also don’t know why. She proceeded to give me a form to fill in. While filling in the the form another client walked in to report his laptop and phone that had been ******. You ask me how I know this…….she was assisting both of us at the same time we were both standing side by side while Mr Patrick was writing his IMEI number. I was completedly shocked being a professional I expected the staff to know about the POPI Act. It was only the beginning……..She than tells me that I have to pay the advance on my airtime,having no problem I ask her if it’s a new thing cause I have never had to pay the airtime advance before a sim swap she then started to yell in vernac that am I insinuating shes taking/ robbing me of my money.While shes busy with us her two colleagues ( one wears spectacles) are having their masks on their necks……during a full on pandemic in a store, laughing loudly with no care and that’s how I got one of their names which was Dineo. The fourth consultant was sitting on her phone leisurely doing nothing. How can staff get so comfortable at work where customers are treated so poorly……..i don’t understand how that shop is still operational. I expect feedback and exact steps that were taken regarding this matter. I will post this on every platform until I get a response from Cell C. I felt like a joke leaving your store it was belittling and dehumanising. I sent an email to complaint and even called still theres no response from Cell C. I will keep posting until i am heard as a customer.