Appalling service and theft!!!!!!

<p>In 2012 I took out a 24 month contract with Cell C - at the end of my contract term I notified Cell C that I would not be upgrading or extending - this instruction, as I discovered, was blatantly ignored as they had without my permission extended my contract for a further two years with my bank account being debited for a service I had canceled and no longer use. </p> <p> </p> <p>Now I have tried countless times to rectify this situation with Cell C - each time I get apology after apology and admission of wrong doing but nothing ever gets done. I even approached my bank to get them to stop these debits. I finally asked my son who was witness to the fact that I had ended this contract to help resolve this matter on my behalf. He, after also getting the run around and having having tried numerous times to resolve this finally got somewhere....</p> <p> </p> <p>He he was requested to send two years worth of my bank statements to proof of payments at Cell C and even went the extra mile in preparing a recon for them. A week later he had called to follow up again - they said they had not received it, it was them forwarded again on 18 October 2016 (and received with reference for call ********** ********** ). The consultant said they would review and get to us within 2 days, it is now 2 November 2016 and I can't believe I am saying this, but still nothing!!!!!!!!</p> <p> </p> <p>We have both lost all patience!!!!!! This is by far beyond disgusting service from a ****ty cell provider. I want this matter resolved, and I want my money that was ****** from me back or my next step is legal proceedings. I have had it!!!!!!!!!!!!!!!</p>