RS
Ricardo S

1 reviews | Active since Jun 2023

22 Jun 2023, 14:43

Appalling Service and Daylight *******

In December 2022 to I app**** for a new contract and receive my Cell phone in Jan 2023. I soon as i received my device i requested for a number change on the contract so that could use my Old original Cell C number. This was duly done. After my first Debit I discovered that I am being debited for 2 contracts and not for the one contract that I app**** for. I have made numerous calls and requests this to be rectified. Team leader or managers do not return calls. After being reassured it would be corrected. The issue still persists. I DID NOT Apply for 2 contracts. I app**** for 1 contract, then requested for number change to maintain my old number. Its is ********* and daylight ******* to billing me for a service I not request for.

0
Replies (1)
Cell C
Cell C's reply22 Jun 2023, 14:57
Official
Dear Ricardo Sampson Thank you for contacting Cell C regarding your Cell C account.  
  
Please receive our apologies for the unpleasant experience received thus far,
 
The matter has been escalated for further assistance, please expect a call from us to assist.  Regards
^MN

Best regards,