Appalling Service

Dear CellC Customer Service,I am writing to express my deep dissatisfaction with the service I have received from CellC Device Insurance. My phone was booked for repairs on March 14, 2024. Today is May 16, 2024, and I have yet to receive my phone back. I have been informed that I may have to wait an additional 7-21 days for the repair to be completed.This extended delay is unacceptable. When I inquired about what exactly I am paying for, I was told that I am paying for services. However, I am unable to use my SIM card without a functioning phone, yet my account is being debited without fail. This is extremely frustrating and feels unfair.I request immediate action to expedite the repair of my phone or provide an alternative solution.