Appalling Service!!!

On the 25th-06-15 I called at 19:41 and spoke to a gentleman called Teboho, querying my June debit and whether I'd get to keep the minutes & texts leftover on my number as I'd sent a request to cancel the contract a month ago. Teboho told me yes, I'd get to keep the minutes & texts & that my last debit will be R498.99<br> <br> Around midnight I tried making a call & sending a text & I was told I needed to top up. I called the CC & spoke to Mark Benjamin, explained my query and what I was advised before. He told me that he cannot be responsible for Teboho's blunder & that I'd forfeited my minutes and texts.<br> <br> He placed me on hold for about 10min came back to me and told me his Sup. said indeed I do forfeit these. I asked for his Sup's name & he placed me on hold for another 10minutes & told me his name is Phetho Sehoshe.<br> <br> I'm very upset by this because I've paid for those min and txts. I want them back as I cannot afford for silly little boys to take the **** out of me. I've worked in a CC before and know the modus operandi, place customers on hold, take a smoke & not provide 1st call resolution.<br> <br> I'm considering canceling my D/O until this is resolved as I have not been treated fairly.