Appalling service
I’ve been very patient with Cell C for over a month now but still no sufficient support from them regarding my blacklisted device , I am running a business I need my phone . They keep on sending me from pillar to post no one has a solution. When I reported this issue with when they said they couldn’t see it on their so called system . Days passed , weeks passed still I am without my phone. Customer support is non existent no feedback from them none whatsoever I have to constantly write emails , make calls all to no avail .
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Replies (1)'s updateReviewer Update
16 Jul 2024, 18:58My device was blacklisted without my permission or knowledge went to your branch in Johannesburg I was told that it wasn’t so . A few days later one of your call centre employees confirmed that and I was told to forward my information from my identification, phone purchase documents so the matter could be resolved. However it’s been over 2 weeks since I’ve sent my information and I’m still sitting here with a phone that’s not working . The reference number I’ve given was the one I was issued through my email conversation with your customer service support:***
's update16 Jul 2024, 18:58
Reviewer Update
My device was blacklisted without my permission or knowledge went to your branch in Johannesburg I was told that it wasn’t so . A few days later one of your call centre employees confirmed that and I was told to forward my information from my identification, phone purchase documents so the matter could be resolved. However it’s been over 2 weeks since I’ve sent my information and I’m still sitting here with a phone that’s not working . The reference number I’ve given was the one I was issued through my email conversation with your customer service support:***