Appalling Service

<p>Been with this network over 10yrs, upon my last upgrade, i realised there was something wrong with the handset and i called them several times to advise them of the issue,, i was told to take the handset to a cell c store to be sent in to technical for repairs - i did this seeing i needed the phone fixed, and have actually never enjoyed it since i got it. So, i get to a carnival store, the staff was helpful, told me the procedure, but guess what?, apparently, it would take approximately 2 weeks to get my handset back and they have no loan phones??.. what am i supposed to do without a phone for approx 2 weeks.</p> <p>I let cell c know, and there was nothing they could do, except according to them this is the only way ... I called them several times again regarding this same issue, but got the same response - A LOYAL CUSTOMER OF 10yrs??.. So today, i got a client get annoyed with me cause they struggled to hear me, and hung up the phone!!!. I called vodacom, they were willing to assist me with a contract - never had issues with them as my company uses their services.. I then called cell c to let them know i'm losing business and want nothing more to do with them,, now all of a sudden, because i ask them to cancel the contract, they offer to send someone to pick up the phone, send it in to be looked at and leave me a loan phone?.. 11 months later?, really.. They could have offered me, their loyal customer of 10yrs a new handset the first tim i advised them of the issues with this phone.</p> <p>I assured them i had not damaged it in anyway, and if they find negligence on my side i'd pay for the repairs - that's how positive i was that i had nothing to do with the handset's defects, and they could have taken the matter up with their own service provider.</p> <p>I told their retentions advisor, on that 37 minute call ( after the 4th call centre advisor ) that if cell c has enough clients and doesnt wish to do business with me anymore they should just go ahead and cancel the contract and i'll go elsewhere.. However, if they have values and good business ethics, and still wish to do business together, they'll give me a new handset that i can finally enjoy. I am not interrested in free minutes or data, thank you but no thank you</p> <p>Disappointed Client</p>