Appalling Service

On 1 July 2019 I bought 2 of Cell C's advertised online 10G Top-up packages. I paid an amount of R1198.00 through Payfast and my order was promptly confirmed by Cell C, assuring me of a 48 hour delivery for both sim cards. To date, nothing has been delivered. I have repeatedly followed up with Cell C online, at the Cell C store and with the Cell C head office. The assurance is always a hollow promise that 'someone will get back to you'. Today someone finally did ... I was asked to send proof of payment! While incredulous that Cell C now questions payment, I dutifully sent this proof. Proof of incompetence on Cell C's part has already been established so I didn't want to protract this painful experience any further. There is so little dignity in being continually ignored when you are trying to get a level of service that you have paid for. Now an automated response tells me that I should patiently wait for 24 to 48 hours for a representative to contact me. I have very little faith that this will happen.