Appalling Service

I called into the call center on Monday applying for a cellphone contract with Cell c and the advisor did all the necessary checks and requested that i send him my personal details such as my bank statement and payslip.<br> <br> I then called into the call center to check how far my delivery was only to be told that my docs had not been uploaded meanwhile i was under the impression that Ram was on their way to deliver my phone anytime soon . I was totally appalled in the manner that the agent handled the situation informing me that the only hold up was the fact that he had not changed the status of my application and even placing me on hold without informing me why exactly I was being placed on hold , had i not called in I would be waiting in vain for a phone that would not be coming seeing that my docs were not processed <br> <br> <br> If this is the type of service that Cell c is promoting I think it would be best that you are told from the time that you process the application that it will take the required TAT to deliver the device plus additional days to cater for the incompetencies from agents . <br> <br> i hope that this complaint will not be falling on deaf ears or written in vain.