Appalling / Non Service Delivery !!!!!!!!!!!!!!

<p>I am a Cell C contract customer since the year 2000 , almost 16 years. In the recent past i have enquired on my June and July bill. I contacted the contact centre with no joy and no service delivery I visited the Mall of Africa store in Midrand . I logged my query and dispute and have yet to receive feedback . I logged the same 5 weeks ago. I have been trying to resolve the same not for 3 months ! I contacted Jody Williams on ********** 744 , who was said to be the regional manager of the store , I contacted him 5 weeks ago and he is yet to call me back. I contacted the walk in centre after getting no assistance from Jody , i spoke to George Mudzwari on ********** 849 , he promised Jody will return my calls and I will get assistance . I have yet to receive assistance in this matter. Yesterday i went to Cell C store at Mall of Africa to update my sim to a LTE sim (was advised on sms by Cell C) I was advised by Marry Anne she cannot help me , why is this the case. Already being frustrate d with CELL C non delivery with my current experiences I left the store. Being a loyal customer for 16 years is this acceptable treatment ? How can I move networks , HELP !!!!!!!!!!</p> <p> </p>