Appalling lack of service or care from CellC regarding ********** account, worst company ever!!!!!

A ********** contract was opened in my name in Mthatha in early May, I reversed the first debit that ran on my bank account and after the second debit in June, I sent CellC's customer services an affidavit with supporting documents, requesting them to terminate the contract and suspend the line, I was informed the process would take 48 hours however, in July I was debited again notwithstanding having been told that I would not be debited again. I called the call centre again and after no help from the agents, I asked to speak to the supervisor who advised that I would have a letter from Cell C confirming that the account was ********** and that I would not be billed again (before I spoke to the supervisor I was redirected to Cell C's "legal department" whose line rang off the hook, other agents gave me a direct line which was in fact the regular call centre number *sigh*), more than a month later, I am still waiting for written confirmation from CellC that the contract was **********. To make matters worse, I know owe Cell C over R1500 because my account was debited a lump sum for the ********** contract and my valid contract so when I reversed the debits it was for both amounts - none of the agents that I spoke to highlighted this and now I am in arrears for 3 months on my valid contract!!!!!!!!!! My biggest concern however is that my credit record has now been flagged for "unpaid debits" and I have been refused a home loan because of this - It has been three months and after having spent hours with call centre agents on the phone with my airtime I still cannot get written confirmation from Cell C that the contract was ********** and that the debits were not "unpaid". oh and their Call Centre agents only know how to log a case with their non-existent legal department - I must have 10 cases logged by different agents on the same issue with no single response from their legal department...I have never been this frustrated in my entire life...Put that in your pipe and smoke it!!!!!!!!