Appalling customer services and no feedback.

I app**** for my 1st contract with cell c and that was my worst mistake. They delivered a single sim I called them the very first day that this is not what I ordered please fetch the device and give me the dual sim. They fetched the device after 2 weeks and I after a few weeks delivered another one the dual sim. Next thing I'm being charged R5000 for a cancelation fee for the first device. I've called Cell c and oh my gosh they will drop the call on you and they will transfer you. If there is a record I've called over 20 times. Each time they advise "we'll call after 2 days". The 2 days comes heeee I have to call again. Explain the same story etc. I told them I would pay the amount that I have to as soon as they sort the R5000 issue. Lol joke company instead charges me penalties for late payment. Messing up my credit score. I am so tired of calling cell c and not getting the assistance I need 😞 Cell c is *********** and their customer service is appalling. They have no sense of urgency for customers problems. They are quick to call when they want to offer you something or when they want you to take a product with them they will make the follow up calls that they can't make when you have an issue. If there was an option to rate you a 1 I definitely would.