Appalling Customer Service

<p>My mobile was pick pocketed on the 17th of March 2017. I called Cell C customer care on 140 on the 18th of March 2017 at 18:12pm from cell nr ********** 262 and spoke to Refilwe. The call lenght was 19 minutes 41 seconds. I requested that my nr ********** 007 be disconnected/blocked (prepaid). I also requested that my handset be blocked. I provided Refilwe with the imei nr of my device. I also answered security questions for her. At the end of the call I requested a reference number for the call in order for me to open a case at the Police Station. To my dismay, Refilwe advised that her ``screen`` cannot refresh and a reference number for the call will be sms`d to me. To date I have not received the reference number. On the 19th of March 2017 at 07:25am I called 140 again to follow up. I spoke to Mbali. The call lenght was 12 minutes 19 seconds. I am disgusted to be informed by Mbail that none of my request to disconnect my service and block my device was expedited. I once again request the same from Mbali. All of a suddden I `failed`` to answer all of the security questions correctly, whereas I did with Refilwe the previous day. Mbali than refused the block my handset. In reality this means that the ******* who toomy tablet has full use of my device. They have all my personal information at hand. What are these ******** no capable of? Cell C is helping them with their ********ity as my device is not blocked. Please help. I can be contacted on ********** 262 and ********** .</p>