DJ
David J

1 reviews | Active since Jan 2013

10 Oct 2024, 09:39

Appalling Customer Service

After struggling for over a month to get my line unblocked even though my account is up to date they seem unable to sort it out. Really cell c this is ******** the way you treat your customers, taking money for a service you are not delivering is the very definition of ******** activity. As a long term customer, I think it's time to abandon this appalling company and their terrible service or lack of service, will be recommending to everyone I can speak too to not use Cell C.

0
Replies (1)
Cell C
Cell C's reply10 Oct 2024, 10:28
Official
Dear David Johnson,

We're truly sorry to hear about your experience and the frustration it has caused you. I understand how important it is to have your line unblocked, especially when your account is up to date. 

 Please know that your feedback is taken seriously, and we will escalate this matter to ensure it is resolved promptly. We appreciate your loyalty as a long-term customer, and I want to make this right for you. 

We will be in touch shortly.

Regards,
Cell C | CW