Appalling customer service

<p>I called cell c carlswald branch on 17th June 2016 enquiring about a contract for iPhone 6s 16 G on epic 150. I was assisted by Given who checked for me and told me if I take a contract for an iPhone 6s 16 G on epic 150 it would cost R419.</p> <p>I told him I was interested and he asked me to come to the store the next day with all the documents.</p> <p>When I got to the store 18th June 2016 I was told Given was off and Maxwell assisted me with the application. Maxwell asked me what I had been quoted for by Given and I told him. My contract was approved and was told which colours they had in stock. The colour I wanted they did not have and so was told it would be ordered for me , we agreed on the price again and was told i would only come in just to activate the phone and I left.</p> <p>They called 23rd June 2016 to say the phone had arrived , when I got to cell c suddenly I was told the phone is no longer on the epic 150 but is on epic 350 and would cost R739. I was livid because firstly that is not the price they had quoted me over the phone or on the day I app**** for my contract. Then they (Maxwell and Given) said that "maybe " Given had quoted me for an iPhone 5s nt an iPhone 6s. Then was told again that "maybe" the price plan I wanted was on the special that ended on the 20th of June 2016. Not once was I told that bit of information and all this was the fault and incompetence of cell c staff at carlswald. How do you quote someone the wrong thing over again then when it's time to activate the contract you tell the customer that the phone is no longer available on that price plan and that's that.</p> <p>This is certainly not acceptable for customers to be treated like this and humiliated by your employees negligence and sheer incompetence. </p>