APPALLING CUSTOMER SERVICE

I ordered two iPhone 6s phones at the Menlyn branch on 19 December 2015 with an assurance that I'll be in receipt of the phones before Christmas. After zero contact from the store, I visited the store on 24 December to finalise the purchase only to be informed the store was still awaiting delivery of stock. I was furious since nobody from the store bothered to inform me the phones would not the ready for collection before Christmas when I had specifically emphasised they were meant to be Christmas gifts. Assuming there was a way to fast track delivery before New Year's, I requested to speak to the store manager who very impolitely highlighted that he wasn't aware of the order and there was nothing he could do. I will not belabour how shocked I was when in took the store more thank twenty minutes to locate my paperwork (after they had informed me it had already been transported to head office - how do you transport unsigned paperwork before completion of a sale?) since I insisted on them retrieving my proof of residence - I had provided an original. I then decided to visit the Brooklyn branch hoping for better customer service. Needless to say I am still not in receipt of the phones