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Greg W

1 reviews | Active since Jul 2019

03 Jul 2019, 13:02

Appalling Customer Care Contact Center

It is absolutely impossible to deal with CellC. I have been on hold daily for over an hour to be put through to their legal department, and once there, put through to the retention which number doesn't exist! Can anyone give me a direct line for this department, I am so tired of companies hiding behind 'we don't have a line for that department'. It's appalling.

0
Replies (3)
Cell C
Cell C's reply03 Jul 2019, 14:20
Official
Good afternoon Greg

We do apologize for the inconvenience caused by this.

What is it that you need assistance with?

Regards
DA
GW
Greg W's update03 Jul 2019, 17:05
Reviewer Update
My contract was cancelled without my knowledge. The handset has been fully charged to my bill and none of this was communicated to me. My other three cellphone contracts now are not functioning because of this. I have tried repeatedly to get hold of CellC but no one knows who I should talk to or how to help. I need to find someone to talk to who can help in this regard. Trying to phone CellC (a phone company) doesn't work because the whole of Cellc has 2 people in the legal department who are overworked and therefore cannot function properly. Who can I talk to, can you send me a number at least.
Greg
Cell C
Cell C's reply04 Jul 2019, 09:59
Official
Thank you for your response.  
Our team will be in touch to assist you.

Regards
DA