Appalling credit refund process.

Appalling credit refund process.

After having lodged my second credit refund case no: *** from the initial credit refund case no: *** that was lodged on the 23rd May which was later closed due to insufficient proof of payment provided which i had sent to their consultant "LesegoRambuda" and later followed up within 48hours asking her to confirm receipt from the initial email that was sent reattaching the proof of payment they still declined to process my request an claiming they can only validate half of the proof of payments provided. On the 3rd June i had to restart the process again cause their own consultants have no idea of how their own internal process/working instructions along with the TAT from the finance department for feedback works through out nothing is being communicated to me while they have all my contact details and alternative contact details. To my surprise the 2nd Query was attended to yesterday (07/06/2022) and its currently sitting with an "active" status nor can the consultant confirm whether the feedback i should be getting will be for funds to be on my account or they going to respond to the consultant that lodged the claim on the 3rd but i am suppose to wait again for MONDAY this time around i dont know whether for the funds or what?! Call ***