1 reviews | Active since Feb 2024
Appalling, Awful and Disgusting service by Cell C
My painful experience: Email after more than 10 attempts of trying to get some feedback: To this day no one has bothered to call me.
Hi,
I’m writing to express my disappointment with the recent Appalling, Awful service I have received from Cell C. This is despite being a loyal customer for more than 10 years and having multiple contracts that I keep paid all the time.
In Nov 2023 – I received a device following an upgrade, Apple IPhone XX 3 Jan 2024 – This device was collected from my house for repairs and have has been booked in for assessment to date. Cell C Repair Job CCD****** It was communicated that this process will take 21 working days to resolve (inclusive of the assessment, quotation and repairs) During this period (from 3rd January to date) I have not received a single call from cell c to give me an update on this Job. I made not less that 5 calls to follow ups. During these calls I was told the job was cancelled, this was unknown to me and no reason was given. I was promised to be called back a number of times while the follow ups are made with the repairs centre. NO CALLBACKS were received. Today, 6 Feb I made another follow up. No straight answers coming forth. I’m still waiting for a call back as a follow up is being made with the repairs centre again. While all this is happening, this company continues to debit my account for this device that I’m not using.
I therefore would like for the device to be returned as up to now it is clear that I’m not been taken serious as a customer. I will make other means to get the device repaired.
Below are all the contracts that I have with this company and would like to terminate any associations I have with this company. Please action the below as per the notes next to each number.
074***XX
Cancel this contract
08******XX
Cancel the contract and change the number to prepaid
06***XX – device in question
Make a note to cancel when the contract expire
07******X
Make a note to cancel when the contract expire
06******X
Make a note to cancel when the contract expire
Once more Cell C just proved that they don't value me as a customer. More 48 hours later, I'm still waiting for someone to call me or at least respond to me. I just called now, been put through to the repairs follow ups and then the line just got cut. I guess it will only be after this goes to social media that this company will react to this
Once more Cell C just proved that they don't value me as a customer. More 48 hours later, I'm still waiting for someone to call me or at least respond to me. I just called now, been put through to the repairs follow ups and then the line just got cut. I guess it will only be after this goes to social media that this company will react to this
| *** – device in question
Please action as per below:
| *** | Cancel this contract
| *** | Cancel the contract and change the number to prepaid
| *** – device in question | Make a note to cancel when the contract expire.
| *** | Make a note to cancel when the contract expire
| *** | Make a note to cancel when the contract expire
| *** – device in question
Please action as per below:
| *** | Cancel this contract
| *** | Cancel the contract and change the number to prepaid
| *** – device in question | Make a note to cancel when the contract expire.
| *** | Make a note to cancel when the contract expire
| *** | Make a note to cancel when the contract expire