APPALLING APPALLING APPALLING!!!!!!! Poor customer Service by C surance................

<p>After waiting a whole week after I claimed my Insurance. I had to call Csurance, calling them and having to wait for a consultant for 1hour each and everytime I call them. I called them yesterday to follow up and all my documents were proper. Nothing was explained to me properly. Even tried to find out if emails would be faster BUT I WAS TOLD BY THE CONSULTANT EMAILS ARE EVEN SLOWER. I have not had a phone for the past 2 weeks now, but shockingly they will never be late or delay to debit the insurance from my bank account. I have wasted a tremedous amount of time trying to fix this. I called them today from 3pm until 4:45 waiting for the next available consultant when I got through to someone I gave her my ticket number, she confirmed my ID number and placed me on hold from 4:47- 5:03pm. She broke her hold and kept quite, I said hello she just kept quite and dropped the phone on my ear. AFTER HAVING WAITED SUCH A LONG TIME TO GET HELP, TO HAVE SOMEONE JUST DROP OR HANG UP JUST LIKE THAT IS DISGUSTING, IT IS APPALLING. I DO NOT HAVE A PHONE AND I HAVE GOTTEN BAD CUSTOMER SERVICE EACH TIME WHEN CALLING C SURANCE......................APPALLING APPALLING APPALLING I would never wish for anyone to go through this at all...............</p>