Appalling and non existent service

Item: Cell C
Rating: 1
Author: Brett M

My wife and I have been trying to get someone to help fix our fiber router (which keeps on dropping the connection and does not allow DSTV catch up down loads at all) for the last 3 or 4 weeks. We cannot even get a response, even though I am happy to pay for a new router and call out fee, if this is what it would take. I think this non-existent service is completely in acceptable.

Helpful (0)

Replies (3)

Cell C's replyOfficial

30 Oct 2018, 09:26

Good morning Brett

We apologize for the poor service you have been experiencing. One of our team members will liaise with our Fiber team and assist.

Regards
Cell C | PN

Cell C's reply30 Oct 2018, 09:26

Official

Good morning Brett

We apologize for the poor service you have been experiencing. One of our team members will liaise with our Fiber team and assist.

Regards
Cell C | PN

Cell C's replyOfficial

30 Oct 2018, 14:25

Please be advised that Maropeng has escalated this matter to C Fibre for further assistance and feedback will be provided.

Regards
Cell C | PN

Cell C's reply30 Oct 2018, 14:25

Official

Please be advised that Maropeng has escalated this matter to C Fibre for further assistance and feedback will be provided.

Regards
Cell C | PN

Cell C's replyOfficial

05 Nov 2018, 08:05

As per feeeback, Ogopoleng from C Fibre is handling this matter.

Regards
Cell C | PN

Cell C's reply05 Nov 2018, 08:05

Official

As per feeeback, Ogopoleng from C Fibre is handling this matter.

Regards
Cell C | PN