Appalled Victim of CELLC THIEVARY

I've had this number for over ten years, tell me why I have to pay a fee each time I need a sim swap? I am confident that I answered all my security questions correctly. ID #, address, frequent contact, last recharge date and amount including how much data I loaded, I know for a FACT that your agents (which are absolutely rude btw) are intentionally failing me and I am now convinced CellC trains them to acquire/***** more money from their loyal unknowing clients, it's appalling! Shut it DOWN! QUIT ***KKING WITH ME! Your network is azz, your service is azz. Just give me my number and you won't ever have to worry about me EVER AGAIN! Again, quit ***kking with me!