Appalled by the Lack of Service

A Cell C client in excess of 10 yrs. Upgraded in March to an Xperia. Phone now faulty. Called in and logged with repairs dept. ***. Was told Courier will collect in3-7 days. This was on the 7th April. Today is the 20 April, my phone has still not been collected. Phoned in and spoke with Mpumi in repairs. He told me that he will flag this as urgent, this was 4 days ago, which is past the 7days that it was suppoused to be collected. Further told me that if I have a problem with it, I can always cancel the request to collect. Disgusted and appalling service, Now I can see why the other providers are gaining new market share...they deliver more than they promise. I certainly will not be renewing my contract again. Its already 1 month that I am without a handset, a contract THAT I AM PAYING FOR MONTHLY, phone yet to be collected, phone yet to be repaired and sent back, So in essence, how long am I going to be without a handset, losting minutes/data/sms every month, yet Cell C does not complain when they debit my account every month and get payment from me for a contract that I now am unable to utilise.