RS
Ronel S

1 reviews | Active since May 2017

10 May 2017, 07:38

Appalled by such bad service

<p>My daughter was ****** on 09.05.2017. I contacted the Cell C client care as she was in no state to make the call and is still a minor. I attempted to blacklist the phone and suspend the number. The woman that answered did not sound at all eager to assist and I had to repeat myself several times. I was treated like a ******** and it is so hurtful to be treated like that especially having had such a bad experience to receive a call that your child was ****** on the way to school. I have never experienced such bad service from a service provider. I regret moving my entire family to Cell C who clearly has no empathy for their clientele.</p>

0
Replies (3)
Cell C
Cell C's reply10 May 2017, 08:32
Official

Hi Ronel

Sincere apologies for the manner in which this matter was handled and for the inconvenience caused. We understand and sympathise with you and your family for the bad experience.

We'll get one of our team members to contact you and assist with this matter.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply10 May 2017, 10:39
Official

Moses had been in contact with you to assist with this matter.

Regards

Cell C | PN

Best regards,

RS
Ronel S's update10 May 2017, 10:46
Reviewer Update

WOW what a turnaround of service, thank you Moses for your sincerity while assisting with this query. It is highly appreciated to be treated like a human being; I will be in contact with you shortly.