APPALLED

I have been trying to assist one of the ****s at work to claim with Cell C claims after she was ****** of her cellphone on her way home. We have been emailing them back and forth for the last 3 weeks!!! Each time we email them, we get another excuse and they ask for something more!!!! We sent them the statements and the I. D that they asked for. Now she doesn't physically get a statement unless she goes into the shop as she doesn't have an email address. No she has no cell phone and has to ask to use everybody else's phones. Now please tell me, if there is an emergency how does she contact anyone to get them to help? Now without a phone she is actually in more danger as she can't request help in any form. Each time we contact the claims department they just keep on making excuse after excuse. So you expect your clients to pay their insurances, but when they claim, you drag your feet to help your clients. This is absolutely appalling service. Cell C you need to get your act together and start putting your clients first before you have no clients left