APPALING SERVICE FROM CELL C

on August 6th which is my debit order date Cell C debited my account twice, 2600 X2, I actually called the call centre and the consultant I spoke to asked me to reverse the transaction which I did. Next thing I know they debit the amount I reversed again, at that point I logged a call and sent them a copy of my statement showing the double deduction, as usual they investigated and nothing came of it then mid month i get debited R807, what that was for nobody knows.

I reversed the amount and logged another call, a lady called Zandile confirmed receipt of my proof of payment and said she will liaise with finance, well that went nowhere yet again I receive a statement showing I owe 1800 plus the 2600 that was extra plus R70 for a bounced debit order? which bounced debit order because the payment went twice??? I paid the 1800 because that's what I owed for the month.

I started receiving different statements now, R807 and 2600 at this point I'm lost. I tried to go the social media route went to rant on twitter, they took e through the same process AGAIN sent my statement and I was told the team is looking into it, no feedback until today when I realised my service has been suspended, for what I have no idea because I don't owe cell C a cent, they owe me for all the reversals I have had to do because the collections/finance have no cooking clue what's happening, I received zero feedback until my line got suspended.

This service is truly appaling and uncalled for, I have never been so frustrated cant use my phone yet I owe no one, I keep getting called by clueless consultants whereby I need to explain the same story over and over, what's so difficult about assigning one person to assist me and resolve this instead of 1 million people calling me and me explaining the same thing a billion times? I wish I could cancel this stupid contract, a month has passed with no joy, just money being ****** from my account over and over, this is BS on another level

PLEASE SORT ME OUT, I'M VERY EXHAUSTED. I HAVE BEEN A CLIENT FOR OVER 15 YRS AND THIS KIND OF SERVICE IS UNACALLED FOR.