Appaling service from Cell C!

ALERT EVERYONE! Be aware that - upon ANY promise made by a Cell C Contact Centre Agent, you should not for a moment anticipate that your request could be fulfilled the way you have been promised, OR in any professional shape or form you might expect! CELL C - now with a second contract of mine - has not been able to fulfill a request for a simple upgrade over the past four (4) weeks. Firstly, they couldn't deliver to the handset they committed to on the upgraded contract, due to the fact they realised afterwards they don't have stock. (of course I - the customer - would be the last to be informed about it...) Secondly, upon changing the contract details and settling for the stock they actually confirm they do have available, I had to learn (two weeks later), that those handsets are also not available due to the fact that they ran out of stock...?!!! Yes, I also starting laughing - at first - as it actually is completely ridiculous!!! We are now trying to find a handset (a single one) available to do an upgrade for me, and believe me - it seems to be the most difficult thing in the world! And no - it is NOT a top of the range phone - quite middle of the road, actually. If it wasn't for Thabiso - at least ONE bright spark in a sea of bad service, I wouldn't even have been thus far. However, NOW one needs to be send BACK to the nightmare of the Cell C Customer (lack of) Service Centre, where "Pauline" is non existent in her communication or feedback. WHY DO WE KEEP ON SUPPORTING THIS BRAND, IS WHAT I ASK MYSELF..?!! This is maybe the very BEST time to port my number to the next best provider.