APPALED AND REDUCED TO TEARS BY CELL C SERVICE

11 July 2018 I was called by a cellc agent offering me an early upgrade on my router data plan, which I accepted, purely base on the following facts as advised by the upgrades agent: 1. I could link a second sim and have it linked to my data plan as long as that sim is a cellc sim. 2. The secondary sim may be capped at whatever limit I would like. I simply had to call the customer care line and provide the number of the sim card and have it capped.

LIES!! But the one that gets me the most is the fact that cellc does not have the option of putting a cap on the secondary sim. That sim will have full access to all the data...

I have been on the phones with cellc trying to get a resolution to this matter. Customer care, contract cancellations and retention, all of them. No help whatsoever!! The worst was when I was denied a request to speak to a team leader by a girl named Lungile from the inbound upgrades department claiming that the team leader is unavailable, and when I asked to speak to a manager or supervisor, I was told I needed to speak to the not available team leader first. When I insisted on holding the line until a superior became available yo take my call, the agent dropped the call saying they cannot help me!!

At this point I was already in tears from fury!! I managed to get hold of another lady who assisted in logging a case with service providers because the could not trace the company that sold me the package... really? Is this not cellc???!