App data failure

<p>i have used the Cell C app for months, and never had an issue, as the recharge is done the loaded data or airtime is available within a minute.</p> <p>At 13:18 today I purchased the 100gb data bundle for R1,499. The transaction went through my bank account instantly, so I assumed it was loaded on my number too.</p> <p>Only it wasn't - as a result, my airtime balance was converted to data and depleted almost instantly due to it being out of bundle.</p> <p>I waited till 15:00 to phone the call centre, who told me to wait for an hour. When I said it had already been and hour and a half, I was transferred to a team leader, who said I should phone back at 17:00, that he would make a note to escalate.</p> <p> </p> <p>At 17:30 I phoned back, and was told I needed to wait for 24 hours for it to reflect. When I said it was ridiculous and that there was no reason for it to be delayed, i was told that the team leader would phone me back. I said that if I wasn't phoned back by 17:45 I would list the complaint on Hellopeter and social media because I wasn't getting any resolution. I was told that it was a fair response...</p> <p> </p> <p>Well suffice to say it is now after 18:30 and I haven't been phoned, my email has not been answered, the data is still not showing. I have no connectivity, I have R1499 missing and around R130 worth of airtime disappeared, as well as 40 minutes of time spent on the phone trying to resolve something and getting nothing but frustrated </p>