Apathetic staff paid whether they do job or not

After spending 3 ANNOYING days trying to do the contract buy out with Cell C I am no closer to moving over to this network. Even though this company spend hundreds of thousands in advertising costs and even offer to buy one out of their contracts, their staff are untrained, unable and not willing to facilitate this process. <br> Even after telling numerous staff members that I have been on contract with Vodacom for 19 years and wanting to change now, the staff did not see this as something to urgent to facilitate nor to help. They requested every kind of document which once presented they still didn't know what to do!<br> I have emailed Cell C and left 2 recorded messages on their customer service line which only offers you the facility to leave a message and still no response. <br> Cell C,I thought the service was bad, its now confirmed it is shocking! Your staff can't even pay people to move over.Stop wasting your money advertising! The bottom line is, your staff get paid whether they do their job or they don't! I was offered a pay-as-you-go by your staff member @ Gateway, who said I should do that to see how bad the signal is before I move over! And this is what the manager oversees....