Apalling negligence from Cell C Randfontein

<p>I am quite upset with the Cell C branch in Randfontein, Village square where I got my extra contract for a wifi router deal (R99, 5gig day data, 15gig nite data.) I received a call this morning informing me that I am in arrears for approx R134 due to cell c not debitting from my account. Secondly the consultants there did not notify me of a pro-rated amount and this really does not look good for my ITC record. I have had a contract with Cell C for years and there was never a problem with debitting from my account even if it is a new contract surely my particulars are readily available. I am so disheartened by this that I would like to cancel this deal and just buy data rather to avoid unnecessary issues as such. I am going to see my current contract through and move to another network there after because it is frustrating when I try to use my router it would not work, and then to be informed that my account is suspended and that is due to miscommunication and negligence.</p>