Antagonising Treatment

<p>I wrote a review on Cell C today regarding a contract incorrectly implemented and a consultant called Patrick from their Complaints office called me. I explained my story to him and had him speak to my wife regarding my situation. From the time I answered the call he was very arrogant and antagonising.. when he spoke to my wife he assumed we were lying then said he is going to listen to the recordings and call us back. He called me back today and said that the contract will be cancelled and all fees linked to that contract will be reversed because billing was not specified but he is now going to hold me liable for the fees of R270 of April and May of the previous contract before the *****ulant upgrade. I gave the phone to my wife and she spoke to him because my blood pressure was increasing. she explained to him that we cannot be held liable for fees during a period of upgrade and that we have been struggling with Cell C for the months of April and May but Patrick insisted that he can and will do just that. She handed the phone back to me and I completely lost it because he insisted I will pay for those fees ... How can I now be held liable for fees when they made a *****ulant mistake on my contract that i initially called in to cancel in April month already. i need this matter closed and Cell C reverse all their charges due to their own incompetance. </p>