EM
Elizabeth M
1 reviews | Active since May 2016
05 Nov 2023, 10:26
Another query for a cellphone that was stollen
Still waiting for a positive response from for my query. I will not pay R300 for a phone I don't have. And its not my fault that i wasn't offered insurance, I thought every contract was insured. This query must be shown the to head of customer service or someone incharge queries from icasa cos all this is unfair on my side.
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Cell C's replyOfficial
05 Nov 2023, 11:54Dear Elizabeth Mothibe,
Thank you for getting in touch.
We understand your concerns and we apologize for any inconvenience you've experienced.
While we cannot compel customers to insure their devices, replacement phone can only be issued if the initial device was insured.
Sadly, we cannot add another device on an existing contract,
Regards
Cell C | MN
Thank you for getting in touch.
We understand your concerns and we apologize for any inconvenience you've experienced.
While we cannot compel customers to insure their devices, replacement phone can only be issued if the initial device was insured.
Sadly, we cannot add another device on an existing contract,
Regards
Cell C | MN
Cell C's reply05 Nov 2023, 11:54
Official
Dear Elizabeth Mothibe,
Thank you for getting in touch.
We understand your concerns and we apologize for any inconvenience you've experienced.
While we cannot compel customers to insure their devices, replacement phone can only be issued if the initial device was insured.
Sadly, we cannot add another device on an existing contract,
Regards
Cell C | MN
Thank you for getting in touch.
We understand your concerns and we apologize for any inconvenience you've experienced.
While we cannot compel customers to insure their devices, replacement phone can only be issued if the initial device was insured.
Sadly, we cannot add another device on an existing contract,
Regards
Cell C | MN