DA
Dean A
1 reviews | Active since Jan 2021
24 Feb 2026, 08:13
Another poor service with cellc, Disappointing
It is sad that I always have to run to hello Peter before I get actual service,so I lost my phone last night phoned In to report it and blacklist it so I can get a police report for insurance I got disconnected with 3 different people I'm still waiting on my REFERENCE number for the blacklisted phone to open a police report,I'm really desperate as I need my phone for work,and I pray after I get the number and case number I won't have any issues with cellc insurance
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
24 Feb 2026, 08:30Dear Dean A,
Thank you for reaching out to us.
We sincerely apologise for the delay and inconvenience you have experienced while trying to report and blacklist your lost phone. We understand how urgent this matter is, especially as you rely on your phone for work and need the reference number to open a police report and claim through your insurance.
Please note that the blacklisting process takes some time as the proper procedures need to be followed to ensure your number and device are fully secured. We appreciate your patience and understanding during this process.
Your details have been forwarded to our Support Team for further review, and they will contact you directly to assist with your case and provide the necessary reference number as soon as possible.
We apologise again for the delay and thank you for giving us the opportunity to resolve this matter for you.
Regards,
Cell C | MMa
Thank you for reaching out to us.
We sincerely apologise for the delay and inconvenience you have experienced while trying to report and blacklist your lost phone. We understand how urgent this matter is, especially as you rely on your phone for work and need the reference number to open a police report and claim through your insurance.
Please note that the blacklisting process takes some time as the proper procedures need to be followed to ensure your number and device are fully secured. We appreciate your patience and understanding during this process.
Your details have been forwarded to our Support Team for further review, and they will contact you directly to assist with your case and provide the necessary reference number as soon as possible.
We apologise again for the delay and thank you for giving us the opportunity to resolve this matter for you.
Regards,
Cell C | MMa
Cell C's reply24 Feb 2026, 08:30
Official
Dear Dean A,
Thank you for reaching out to us.
We sincerely apologise for the delay and inconvenience you have experienced while trying to report and blacklist your lost phone. We understand how urgent this matter is, especially as you rely on your phone for work and need the reference number to open a police report and claim through your insurance.
Please note that the blacklisting process takes some time as the proper procedures need to be followed to ensure your number and device are fully secured. We appreciate your patience and understanding during this process.
Your details have been forwarded to our Support Team for further review, and they will contact you directly to assist with your case and provide the necessary reference number as soon as possible.
We apologise again for the delay and thank you for giving us the opportunity to resolve this matter for you.
Regards,
Cell C | MMa
Thank you for reaching out to us.
We sincerely apologise for the delay and inconvenience you have experienced while trying to report and blacklist your lost phone. We understand how urgent this matter is, especially as you rely on your phone for work and need the reference number to open a police report and claim through your insurance.
Please note that the blacklisting process takes some time as the proper procedures need to be followed to ensure your number and device are fully secured. We appreciate your patience and understanding during this process.
Your details have been forwarded to our Support Team for further review, and they will contact you directly to assist with your case and provide the necessary reference number as soon as possible.
We apologise again for the delay and thank you for giving us the opportunity to resolve this matter for you.
Regards,
Cell C | MMa
DA
Dean A's updateReviewer Update
25 Feb 2026, 08:43Good morning,i was told not more then 2 days to get my itc number for blacklisted phone and i need that by today please
DA
Dean A's update25 Feb 2026, 08:43
Reviewer Update
Good morning,i was told not more then 2 days to get my itc number for blacklisted phone and i need that by today please
DA
Dean A's updateReviewer Update
25 Feb 2026, 11:59Hi i need that itc number ASAP,i cant wait a day longer,im going to have problems with the police report and il have issues with the insurance i can see that happening so either someone did not do there job but sick and tired of this up and down,i pay my bill and insurance every month on time now i have to struggle,you know what im not waiting a hour longer im contacting the consumer affairs and the ombudsman.i dont have the energy for for this fights,im paying a contract and insurance what is the use of it when i cant claim,tou guys are prolonging this.im beyond furious you said 2days it 2days and like i said i need my phone for work and save the excuses and the sorry for the inconveniences cause you are making my life miserable
DA
Dean A's update25 Feb 2026, 11:59
Reviewer Update
Hi i need that itc number ASAP,i cant wait a day longer,im going to have problems with the police report and il have issues with the insurance i can see that happening so either someone did not do there job but sick and tired of this up and down,i pay my bill and insurance every month on time now i have to struggle,you know what im not waiting a hour longer im contacting the consumer affairs and the ombudsman.i dont have the energy for for this fights,im paying a contract and insurance what is the use of it when i cant claim,tou guys are prolonging this.im beyond furious you said 2days it 2days and like i said i need my phone for work and save the excuses and the sorry for the inconveniences cause you are making my life miserable
DA
Dean A's updateReviewer Update
25 Feb 2026, 12:01Please dont sms my itc number as l dont have a phone,mail it to me ***
DA
Dean A's update25 Feb 2026, 12:01
Reviewer Update
Please dont sms my itc number as l dont have a phone,mail it to me ***