Another month has passed, still no resolution

I posted my first complaint on this matter on 5 November, after having sent my first email on the matter on 25 September. I cannot go into all the details here, but here are some of my reference numbers: SD313710, *** or ***. The response I got to my first complaint here was: \Your account information has been linked to your previous contract number. Please refer to the email communication that i have sent through to you". I read that email and I rep****"