Another month and another payment allocations complaint

Another month and another complaints. This is really ridiculous service from Cell C’s billing and allocations department. For the past few months, my payments into my business account have not been allocated and this meant me wasting my time by calling several calls and sending emails to Cell C staff that, less than 2% are actually willing to assist me. The last communication I received from Customer Service was that my payments have been allocated and my account is up to date. When I received my statement last night, I was shocked to see that nothing was updated and my account is three months in arrears. This is affecting my business credit profile guys so what the hell is going on??? Now I’m going to follow procedure and report this incident and my next move will be ICASA. You guys need to employ staff that does the job properly because at this stage, it’s clear to see that some staff members aren’t doing there work