Another Disgruntled Cell C customer!!

Hi, I'm Lehlogonolo, I've been a Customer at Cell C since 2014, and my experience have been a nightmare on a number of occasions.

1st it was my data contract, I lost the modem and wet in store to ask for an early cancellation, it took over a year to get that contract cancelled and to date after many attempts I haven't been refunded for the period they deducted without service.

2nd and recently was my 3rd contract with them, I went to Cell C Lephalale mall on Sunday 22 July 2018 to take out a Pinnacle 500 contract on a Hauwei P Smart, I got home to realize I made a mistake the Phone specifications are as good as my old phone especially on camera and wanted an exchange for a bigger phone. I switched the Phone Off, packed it and took it back to store the next day to exchange it for a Huawei P20, I was told by the manager who sold me the Phone it was IMPOSSIBLE to exchange the phone for a bigger one, I'm stuck with a product I do not like.

The phone is still at the shop as I type, because of my bad experience with Cell C I don't have any hope, I've spoken to a number of consultants and I know I'll never get help.