HV
HLS V

1 reviews | Active since Jun 2015

06 Jun 2023, 07:36

ANOTHER DAY AND MONTH WITH CELL C ADMINISTRATION

Hi there, firstly, thank you Hellopeter and Ms T and Mr S from Cell C, contacting me over the past 2 months with regards to my queries whereas my requests made end February 2023 were met with my debit order date changes and my payment method to EFT direct to Cell C bank account since 6th March. Acknowledged that my legal bound contract is up to date for sure. Now, I received my June statement still showing that I am owing the penalties, which I will refuse to pay due to their Debicheck system tries taking excessive payments and in advance even tried 3 times in May 2023, and the penalties mounted up. Thus far the last 3 times were the 1st, 6th and 15th May?? I have received an SMS on Friday, that they will suspend my account once again and record this issue onto my ITC credit bureaus, as if I don't have enough problems with past clients like this. So, they can do what they want to, I have enough proof that I am not in the wrong. I am not responsible if their Accounts Administration Department cannot see and reconcile the clear dates and journalise or credit these ******** tries into my bank account. How long am I going to wait to see a normal billing statement which I reconcile. MY LEGAL TELEPHONIC CONTRACT IS UP TO DATE, and is still VALUD UNTIL JUNE 2024. God please give me strength to fulfill this contract on my name.

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Replies (5)
HV
HLS V's update06 Jun 2023, 09:12
Reviewer Update
Thank you GN, just received another SMS saying I am in arrears and urgent payment arrangement to be made, I refuse, I will not pay Cell C penalties for their attempts to take money out of my deactived account since March up until May 2023. I will not speak to them telephonically about this. I need all on mails. Regards
HV
HLS V's update06 Jun 2023, 09:53
Reviewer Update
Thank you, I will await a call until 12h00. Thereafter running errands until 18h00.
HV
HLS V's update06 Jun 2023, 10:27
Reviewer Update
Hi GN, I was contacted a few minutes ago, still the same problem, saying and recorded that I am in arrears to make payment arrangements for Cell C penalties, or services will be suspended and my name with Cell C added onto ITC RECORD. They can go ahead. NO SERVICE OR BAD NAME, in my hands now, then no liable payments until I receive credits or a clear bill woth only my contract fee payable. One way or the other. It sucks.
HV
HLS V's update06 Jun 2023, 10:33
Reviewer Update
The call was from a consultant from customer care service centre. Could be Collections Dept ..regards
HV
HLS V's update06 Jun 2023, 10:44
Reviewer Update
Thank you GN, appreciated.