DZ
Derrick Z

1 reviews | Active since Nov 2017

29 Apr 2019, 18:40

Another day

D)Thank you for another few days with little communication I got an sms with a new reference. It means very little if you don't want to comunicate and resolve issues. ********** 418. Seems I may be moving to two incidents for every one form of comunication. C)Thank you for the missed call and email telling me you have me a missed call. My phone rang three only and no message THABISILE NGCOBO Then mailed and asked me to reply and give him a time to call. To which I responded only to be left hanging again. So I'll again try my one incident one communication strategy. B)Seeing as i get one day of comunication each time i complain here and nowhere else i will log a new one everyday and hopefully this will slowly resolve my issue. A)No communication store or call center On the 6th of April I Loged an incident with your call center, ********** 923, and they closed it without contacting me. on the 11th of April I mailed customer care, no response. on the 15th April I visited the Fourways Branch, empty Promises On the 20th April i called the fourways store manager, more empty promises. You have upgraded my account without my permission, have double and trippled billed me respectivly for March and April. Is this unfair recourse due to taking your call center to court for ***ist and derogatory remarks? I thought having a call center agent refuse to help me as I sounded like a girl was bad. If I knew you were such a vindictive company I simply would of ended my business with you instead of trying to find a resolution and continue doing business. I want a resolution or at least for comunication to take place between us both.

0
Replies (2)
Cell C
Cell C's reply30 Apr 2019, 08:25
Official
Good monring

Apologies for the delay.  A follow up has been sent.  Do expect communication soon.

Regards
DA

Best regards,

DZ
Derrick Z's update30 Apr 2019, 14:10
Reviewer Update
So excited, 24 days, 2 store visits, a handful of calls and a dozen mails and I finally got a phone call and to talk to someone who resolved my issue in 74 minutes Staff issues reversed credits passed and contract correct thank you Lungile