TL
Tru LAYTON-VARLEY
1 reviews | Active since Apr 2011
13 Jun 2016, 10:18
Another CellC Stuff Up
<p>Having problems with cellc signal and unable to use bonus airtime plus battling to send and receive smss , whatsapp, etc, as well as unable to set up voicemail options. Consultants give different info so which is correct? Was led to believe Trace Mobile was better option so changed from megabonus but since found out Supacharge would be better so tried to change back but can't. They keep putting me on hold and blasting my eardrums with their ridiculously loud music, then they tell me I can't change bac**** I was only told I would lose current bonuses when changing package. Was supposed to be getting transferred to manager but only got option to rate their service then cut off!!! Nearest Cellc shop is 50kms away. And all my calls are diverting to voicemail!! Extremely angry
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Replies (2)
Cell C's replyOfficial
13 Jun 2016, 12:07You have come through to the correct platform for assistance and a resolution will be provided. Apologies for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply13 Jun 2016, 12:07
Official
You have come through to the correct platform for assistance and a resolution will be provided. Apologies for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
Cell C | PN
Best regards,
TL
Tru LAYTON-VARLEY's updateReviewer Update
13 Jun 2016, 16:16Thanks to Maropeng, a very competent, helpful and understanding CellC employee, most of my problems have been resolved. He did what I had been told was impossible. CellC should give Maropeng a well-earned bonus and use him as a shining example of customer service. I have increased my star rating to 5 for Maropeng but my rating for CellC overall would still be 1 at best, based on my other dealings with consultants who don't listen and/or care.
TL
Tru LAYTON-VARLEY's update13 Jun 2016, 16:16
Reviewer Update
Thanks to Maropeng, a very competent, helpful and understanding CellC employee, most of my problems have been resolved. He did what I had been told was impossible. CellC should give Maropeng a well-earned bonus and use him as a shining example of customer service. I have increased my star rating to 5 for Maropeng but my rating for CellC overall would still be 1 at best, based on my other dealings with consultants who don't listen and/or care.